1. Scope

These rules apply to paid digital membership fees on workvisaconnect.com (currently Basic monthly/yearly). Free is free; Premium is not sold, so no Premium refund issue arises.

The Service is digital; there is no physical product return.

2. Withdrawal (overview)

Distance contracts often give consumers a 14-day right of withdrawal. Exceptions can apply to digital content/services when performance starts immediately at the consumer’s express request with acknowledgement that the right may be lost.

If you complete membership payment and accept immediate digital access, withdrawal may not be available once access is granted. Checkout may require this acknowledgement.

3. When refunds may be granted

We may refund or credit after reasonable review when:

• Duplicate charges or excess amounts taken by technical error.
• Payment was taken but membership access was never enabled within a reasonable time and support could not fix it.
• Law or a clear seller-side failure blocks performance against you.
• Digital performance has not yet started and a statutory withdrawal right still applies.

4. When refunds are usually refused

As a rule (subject to mandatory law), refunds are not given for:

• Basic period fees after access has been unlocked and/or used (digital performance started).
• A listing closing, an employer refusing sponsorship, or not getting hired—third-party outcomes, not a placement guarantee.
• Choosing the wrong plan, buyer’s remorse or “did not like the content” once digital withdrawal exceptions apply.
• Suspension or closure for Terms violations.
• Premium features not yet for sale, or free features.

5. Cancelling renewal

To stop renewal at period end, use any in-product cancel/stop-renewal flow or email support@workvisaconnect.com / Contact Us with your account email and request.

Unless we write otherwise, cancellation does not refund the current prepaid period; access may continue until period end, then free plan.

6. How to request a refund

Write to support@workvisaconnect.com or Contact Us. Include email, payment date, amount, currency and a short problem description. We may verify ownership of the account email.

Approved refunds go back to the original payment method under provider rules, often within about 3–14 business days.

7. Partial periods and upgrades

Unless a campaign clearly says otherwise, unused days are not pro-rated. The gap between Basic list 450 TL and campaign 250 TL is not refundable separately (checkout amount controls). No Premium fee is taken while unsold. Plan changes are announced on site.

8. Complaints and statutory rights

Please try support@workvisaconnect.com or /contact first. Where you are a consumer, statutory forums remain available. General queries: info@workvisaconnect.com.

9. Updates

These rules may change with pricing, payments or law. The version on the site is current.